COPE CopeLine Supervisor

December 2015

A newsletter for supervisors and line managers

An Introduction to EAP

What is it The Employee Assistance Program (EAP) has been in existence in some form in the United States since the early 1940s. Today’s EAP is an employee benefit, paid for by the employer, that provides personal assistance to you and your family to identify and reduce stress and improve the quality of life. Professional counselors provide personal, confidential, short-term assessment and counseling to emplyees and their families.

For You Having both a full-time job and a life can be tough, and balancing the demands of each is a challenge. The goal of most EAPs is to help employees and their families cope with these demands, whether they stem from work or from home.

For Your Employer Marital and family problems, financial or legal difficulties, stress, and workplace conflict can become Personnel Department problems when they interfere with attendance, concentration, the quality of the work product, or workplace morale. An EAP's certified, professional counselors provide confidential assessment, short-term counseling and referral to employees and their family members with the goal of getting the employee back on the job, doing their best.

The EAP’s core services:

  • Budget and Debt Counseling
  • Child and Elder care
  • Family Life
  • Health and Wellness
  • Legal Consultation and Referral
What does the Program Cost? There is no cost to employees or family members - including dependent children 18 years of age or older - for consulting with a counselor. You may call or visit the EAP as often as needed. If an outside referral is required for specialized or longer-term service, there may be a charge, depending on the benefits offered by your employer. In the case of younger children, our counselors will be happy to meet with the employee and/or the spouse, offer guidance, and make an appropriate referral.

Is it Confidential? Yes. An EAP's services are confidential. No one at your company will know you have used the program unless you choose to disclose it. If an employee is referred to the EAP by the employer, the EAP may ask the employee for permission to speak with the supervisory about work-related issues, but the nature of any personal problem will not be discussed without the employee’s permission.

Federal and local laws require us to release information without your authorization under the following circumstances:
  • If someone has threatened to physically harm themselves or others
  • If there is reason to suspect that a child or vulnerable person is being abused
  • If disclosure is compelled by order of a court of law
  • If there is a clear and imminent danger to the safety of the community, workplace or nation
Can Contractors and Self-Employed use EAP services? Yes, often by arrangement. Please contact your HR Benefits Specialist or the EAP account manager.

Want more information on Employee Assistance Programs?

Click here to reach The Employee Assistance Program Association (EAPA), Inc.
Click here to reach The Employee Assistance Society of North America (EASNA)

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